The implementation of Indonesia Eximbank’s CSR involves 4 (four) activities, such as: i) environmental responsibility, ii) social and community development responsibility, iii) responsibility towards labor, health, and occupational safety and iv) responsibility to the customer
The CSR activity is a long-term program and has a multip lier effect on the community. It represents Indonesia Eximbank’s responsibility towards the environment and conservation that ultimately create more prosperous and independent lives for the community. Indonesia Eximbank also implemented a green office program in each operational activity at the working environment. The green office program focuses on the effective and efficient of energy utilization.
Sengon Seeds Plantation Program
On November 12, 2015, Indonesia Eximbank handed over 20,000 sengon seedlings to the Farmers Group of Semagar Village in the District of Girmarto, Wonogiri, Central Java that was witnessed by the Minister of Finance of the Republic of Indonesia. This serves as an example of Indonesia Eximbank’s contribution to environmental conservation.
The sengon seeds plantation program represents the right choice as it fits Wonogiri’s land conditions, which is one of the barren regions in Indonesia. Moreover, the harvesting of sengon seeds is relatively brief and does not require intensive treatment, are beneficial aspects so that land reforestation can be achieved quickly.
This CSR Program has been continuously conducted by Indonesia Eximbank since 2014. This commitment is characterized with the signing of the Memorandum of Understanding (MoU) between Indonesia Eximbank and PT Bhakti Usaha Menanam Nusantara Hijau Lestari I (BUMNHL I), as well as PT Nagabhuana Aneka Piranti.
Green Office Program
Since 2012, Indonesia Eximbank has implemented green office at its working environment that is prescribed in the Chief Executive Officer’s Regulation No. 0024/PDE/04/2012 regarding The Management of Indonesia Eximbank’s Facilities and Infrastructure which is set a guideline for all employees. The three aspects that are set out in the Chief Executive Officer’s Regulation are:
1. Saving Paper
a. Minimizing paper usage
Indonesia Eximbank provides internal infrastructure in the form of a communications media that can be used by all employees to ensure the continuity of working process. This usage conducted continuously to minimize
b. Using recycled paper
Employees are required to utilize used/ recycled paper to support their daily work, but continue to heed the following aspects:
i) document function and designation,
ii) document confidentiality and iii) efficiency.
2. Saving Energy and Water
The green office program is regularly communicated by electronic mail (email) to all personnel to enhance awareness of environmental conservation.
Responsibility for Social and Community Development
As a Government institution, Indonesia Eximbank is also responsible for improving the abilities of community. As a result, Indonesia Eximbank’s CSR program is focused on empowering and improving the skills of the community.
Empowering Farmers of Wonogiri, Central Java
Indonesia Eximbank actively participates in the community development program to develop home industry-based economy. An example of this is the donation of sengon seeds for the people of Semagar Village in the District of Girimarto, Wonogiri, Central Java, which will be planted in areas close to where they reside. The outcome, which is sengon wood, will be sold to PT Nagabhuana Aneka Piranti, one of Indonesia Eximbank’s debtors. The earnings from the sale will add value to improve the economic life of the community in Semagar Village.
Other CSR Programs conduted by Indonesia Eximbank is counselling program about the production of organic fertilizers that can be used in the sengon plantation process as well as for other crops/plants grown within the area.
Empowering Goyor Woven Sarong Weavers
Indonesia Eximbank provides Non-Mechanical Weaving Equipment (NMWE) to the community of Wangandewa village in the subdistrict of Talang, Tegal, Central Java. The purpose of this donation is to enhance the production capacity of goyor woven sarong as the supplier of one of Indonesia Eximbank’s debtors in Pekalongan, Central Java.
Indonesia Eximbank also conducted another CSR programs which is training regarding the use of the NMWE to the villagers of Dusun Brambang, District of Tarokan, in Kediri, East Java. This training seeks to improve the residents’ abilities, specifically the housewives to produce goyor woven sarongs that will be used to supply one of Indonesia Eximbank’s debtors in Kediri, East Java.
Empowering Cocoa Farmers of Jembrana
Indonesia Eximbank provides support through Advisory Services that work together with the Kalimajari Foundation to improve Jembrana cocoa’s quality. One of the superior programs that was conducted by Indonesia Eximbank is the Lestari Cocoa Program, which is workshops, training, and direct assistance in facilities and infrastructure. This program was able to facilitate 1,588 farmers in 2012. The continuity of this program has led Kerta Semaya
Samaniya Cooperative, subsidiary of the Kalimajari Foundation, to obtain the UTZ Certification. This certification is aimed to deliver a certified cocoa commodity to enhance its bargaining power for Bali’s cocoa farmers, particularly those from Jembrana.
In addition to this, Indonesia Eximbank through the Kerta Semaya Samaniya Cooperative provided accompaniment for cocoa farmers to develop and enhance the quality of cocoa both prior as well as post-harvest.
These programs that conducted by Indonesia Eximbank did not only help farmers to develop the potential of their area’s commodity’s, but also to support their self-development to become more independent and resilient.
Life Jacket Program
East Nusa Tenggara (NTT) is one of the provinces in Indonesia that has the potential for nature tourism. The Komodo National Park, located on the island of Komodo is one of Indonesia’s featured tourist destinations that entitled to be the 7th wonder of nature from the New 7 Wonders Foundation. Seeing the Komodo Island’s potential in the marine tourism sector and as a form of social responsibility to the community, Indonesia Eximbank provides full support to improve the quality of Indonesia’s nature tourism potential. One of the activities carried out in December 2015 is to provide 480 life jackets to owners of boats on Komodo and Rinca islands. The awarding aims to meet safety standards and provide a sense of security for the boat’s passengers.
This assistance is one of Indonesia Eximbank’s commitment to promote the tourism sector, which is expected to increase foreign exchange.
Indonesia Eximbank together with State-Owned Enterprises under the Ministry of Finance of the Republic of Indonesia conducted social service within the context of the Republic of Indonesia’s 70th Anniversary in the Marunda housing projects in East Jakarta. The Social Services Program uses the food staple bazaar and free health services concept for the disadvantaged community in the housing projects where they can buy inexpensive food staple packages for Rp150,000 for only Rp50,000/package. In addition to this, the community also received free health services that covered dental examination and treatment, as well as general health examination and treatment. This bazaar was witnessed by the Minister of Finance of the Republic of Indonesia.
Responsibility towards Labor, Health and Occupational Safety (K3)
In creating a conducive working atmosphere for all of its employees, Indonesia Eximbank always pays attention to health and safety aspects. To fulfill Indonesia Eximbank’s obligations in ensuring employees and their work environment remain safe at all times, Indonesia Eximbank adequately conducted health and safety practices. Supporting facilities and infrastructure as well as policies are implemented in the health and safety practices in Indonesia
Eximbank, such as:
Responsibility to the Customers
Handling and resolution of customer complaints is one form of the Institution’s responsibility to protect the rights of the customer in interacting with Indonesia Eximbank. Indonesia Eximbank has an effective and efficient customer complaints resolution in accordance with the principles of the implementation of Good Corporate Governance as prescribed within the Board of Directors Regulation No. 0008/PDD/09/2009. These customer resolution policies were implemented through the following steps:
The authorized Unit is required to accept any written or oral complaint submitted by the Customer or the Customer’s Representative, and forward the complaint to the relevant units;
The time frame for resolving the complaint, should refer to the applicable policy;
The authorized Unit and the relevant unit shall administer all documents related to the acceptance, handling and resolution of the Customer’s and/or the Customer Representative’s Complaints. Since 2009, Indonesia Eximbank has legalized the settlement of customer complaints as regulated in the Board of Directors Regulation No. 0008/PDD/09/2009.
In implementing customer service policies, Indonesia Eximbank conducted various programs such as:
Increasing the reach of networks, namely:
Improving access to products and services information, through the development of Indonesia Eximbank‘s website: www.indonesiaeximbank. go.id. In handling customer complaints, Indonesia Eximbank has prepared customer complaints tools through:
Corporate Secretary Division
Gedung Bursa Efek Indonesia Tower II Lantai 8,
Sudirman Central Business District (SCBD),
Jl. Jend. Sudirman Kav. 52-53, Jakarta 12190
This reflects that Indonesia Eximbank has professionally kept the rights and obligations of the customer; as well as interacted with the customer, so that Indonesia Eximbank can apply Good Governance principles.